Evening Front Office Supervisor — Guest Experience Leader

Hyatt Regency Monterey Hotel & Spa; Del Monte (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Medical Coverage

Dental & Vision Coverage

Teledoc

Pet Insurance

Job summary

Hyatt Regency Monterey Hotel & Spa at Del Monte Golf Course seeks an Assistant Front Office Manager to assist the Front Office Manager in supervising all front office operations, ensuring profitability, exceptional service and value for guests. The role focuses on evening coverage, overseeing front office, concierge, PBX and bell staff while developing the team.

The position requires 2+ years in hotel front office, cash handling experience, and strong guest service, organizational and

Qualifications

• Prior cash handling experience.
• Minimum of 2 years previous hotel front office in a similar role.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Supervises and manages employees. Managing all day-to-day operations.
• Establishes and maintains open, collaborative relationships with employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.

Skills

Cash handling

Front office

Guest service

Organization

Problem solving

Multitasking

Flexible schedule

Job description

Hyatt Regency Monterey Hotel & Spa at Del Monte Golf Course seeks an Assistant Front Office Manager to assist the Front Office Manager in supervising all front office operations, ensuring profitability, exceptional service and value for guests. The role focuses on evening coverage, overseeing front office, concierge, PBX and bell staff while developing the team.

The position requires 2+ years in hotel front office, cash handling experience, and strong guest service, organizational and