Guest Experience Agent – Front Desk

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course; Monterey (CA); On-site; USD 26,946 - 38,378; Full time

Benefits offered by this job

Health & Wellness Coverage

Discounted Stays at Hyatt Hotels

Complimentary Meals

Employee Recognition Programs

Referral Bonuses

Employee Assistance Program (EAP)

Life Insurance

Paid Time Off

Sick Leave

401(k) Retirement Plan

Job summary

A luxury hotel in Monterey is looking for a Front Desk Agent to provide exceptional customer service and ensure guests feel welcomed from arrival. Responsibilities include managing check-ins and check-outs, resolving guest inquiries, and maintaining front desk organization. Ideal candidates have experience in hospitality, excellent communication skills, and are available for flexible scheduling. The role offers competitive pay and a range of benefits including health coverage, reduced hotel rates, and employee recognition programs.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues or complaints.
• Assist guests with recommendations about local attractions and hotel amenities.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Strong attention to detail

Ability to multitask

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

A luxury hotel in Monterey is looking for a Front Desk Agent to provide exceptional customer service and ensure guests feel welcomed from arrival. Responsibilities include managing check-ins and check-outs, resolving guest inquiries, and maintaining front desk organization. Ideal candidates have experience in hospitality, excellent communication skills, and are available for flexible scheduling. The role offers competitive pay and a range of benefits including health coverage, reduced hotel rates, and employee recognition programs.