Front Desk Manager — Guest Experience Leader

Aimbridge Hospitality; Monterey Park (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Now offering Daily Pay!

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Manager for the Courtyard at Monterey Park to lead front desk operations, ensuring warm check-ins and solid occupancy and revenue targets.

You will guide a supervisory team, handle high-pressure situations with poise, and uphold service standards that turn guests into repeat visitors.

This role rewards strong leadership, hospitality passion, and a commitment to memorable stays in a fast-paced property.

Qualifications

• 2 year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest experience

Front desk leadership

Problem solving

Revenue & communication

Education

2-year college degree / 4-year degree

Tools

Windows OS

Spreadsheets

Word processing

Job description

Aimbridge Hospitality seeks a Front Desk Manager for the Courtyard at Monterey Park to lead front desk operations, ensuring warm check-ins and solid occupancy and revenue targets.

You will guide a supervisory team, handle high-pressure situations with poise, and uphold service standards that turn guests into repeat visitors.

This role rewards strong leadership, hospitality passion, and a commitment to memorable stays in a fast-paced property.