Front Office Supervisor & MOD - Guest Experience Leader

Pyramid Burlington Management; Seattle, Bellevue (WA, WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Health Savings Account

Flexible Spending Account

Life Insurance

Job summary

InterContinental Seattle Bellevue, part of Pyramid Global Hospitality, seeks an Assistant Front Office Manager to drive seamless guest experiences and uphold luxury service standards. This role focuses on front desk leadership, staff supervision, and delivering personalized guest care within a premier Bellevue property.

The position offers opportunities to lead a dynamic team, manage daily operations, and contribute to our reputation for excellence in hospitality.

Qualifications

• Experience in hotel front desk or guest services management.
• Strong leadership and team supervision skills.
• Customer-focused with attention to detail.

Responsibilities

• Assist in all aspects of front desk and guest services operations.
• Act as Manager on Duty (MOD) during PM shifts and ensure smooth hotel operations.
• Supervise staff, provide feedback, and apply policy-compliant discipline when needed.
• Ensure staff training and readiness to deliver exceptional guest service.
• Communicate issues promptly to management and uphold service standards.

Skills

Front desk operations

Guest services

Leadership

Customer service

Job description

InterContinental Seattle Bellevue, part of Pyramid Global Hospitality, seeks an Assistant Front Office Manager to drive seamless guest experiences and uphold luxury service standards. This role focuses on front desk leadership, staff supervision, and delivering personalized guest care within a premier Bellevue property.

The position offers opportunities to lead a dynamic team, manage daily operations, and contribute to our reputation for excellence in hospitality.