Luxury Front Office Manager & Guest Experience Lead

Benchmark Bellevue LLC; Bellevue (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401K Matching

Competitive Salary

Job summary

Pyramid Global Hospitality is seeking a Front Office Supervisor for InterContinental Seattle Bellevue. The role focuses on guest services,MOD coverage, and daily supervision to ensure seamless operations and exceptional guest experiences in a luxury setting.

The candidate will contribute to training, staff development, and cross-department collaboration, supporting AAA and Forbes Luxury standards while maintaining high appearance and service levels. Nights, weekends, and holidays may be required.

Qualifications

• 1+ year of Front Office/Guest Services experience with supervisory responsibilities.
• Must hold a valid Food Handler’s card.
• Strong communication and leadership skills for team guidance.

Responsibilities

• Assist in all Front Office and Guest Services operations during shifts.
• Inventory and inform leadership of supplies and purchases needed.
• Serve as Manager on Duty (MOD) during PM shifts for seamless operations.
• Supervise staff, provide feedback, and enforce company policies.
• Address guest issues promptly and log VIP requests for staff execution.
• Collaborate with departments to meet guest satisfaction and revenue goals.

Skills

Front Office

Guest Services

Supervisory

Communication

Tools

Opera Cloud PMS

Job description

Pyramid Global Hospitality is seeking a Front Office Supervisor for InterContinental Seattle Bellevue. The role focuses on guest services,MOD coverage, and daily supervision to ensure seamless operations and exceptional guest experiences in a luxury setting.

The candidate will contribute to training, staff development, and cross-department collaboration, supporting AAA and Forbes Luxury standards while maintaining high appearance and service levels. Nights, weekends, and holidays may be required.