Front Desk Lead & Guest Experience Strategist

Cosmotek College; Redwood City (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

Cosmotek College in Redwood City is seeking a Front Desk Supervisor to manage daily operations and ensure exceptional guest satisfaction. The role involves supervising staff, handling guest requests and complaints, and maintaining compliance with hotel policies.

Ideal candidates will possess strong communication skills, team-oriented attitude, and the ability to manage stressful situations while delivering outstanding service. Join us to enhance guest experiences and manage a dynamic team.

Qualifications

• Ability to communicate effectively with guests and colleagues.
• Capacity to manage high-pressure situations calmly.
• Skills in resolving conflicts and maintaining customer satisfaction.

Responsibilities

• Supervise Front Desk operations and staff.
• Respond to guest requests and resolve complaints.
• Ensure compliance with hotel standards and procedures.

Skills

English communication

Problem resolution

Customer service

Mathematical skills

Team player

Job description

Cosmotek College in Redwood City is seeking a Front Desk Supervisor to manage daily operations and ensure exceptional guest satisfaction. The role involves supervising staff, handling guest requests and complaints, and maintaining compliance with hotel policies.

Ideal candidates will possess strong communication skills, team-oriented attitude, and the ability to manage stressful situations while delivering outstanding service. Join us to enhance guest experiences and manage a dynamic team.