Patient Experience Leader — Front Desk & Clinic Ops

Cosmotek College; Oakland (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Free parking

Gym membership

Health insurance

On-site gym

On-the-job training

Opportunities for advancement

Paid sick time

Job summary

Cosmotek College in Oakland seeks a Patient Experience Specialist to ensure outstanding patient experiences while maintaining a high level of organization. Responsibilities include welcoming patients, overseeing scheduling, managing clinic operations, and ensuring a clean and inviting environment.

This role offers opportunities for long-term career growth, performance bonuses, and a supportive work culture. Candidates should be confident, communicative, and possess strong organizational skills.

Qualifications

• Confident, outgoing individual with high-energy and effective communication.
• Detailed-oriented and organized with strong emotional intelligence.
• Experience in customer service preferred.

Responsibilities

• Ensure exceptional patient experience at the clinic.
• Oversee phone performance and appointment scheduling.
• Maintain a clean and inviting clinic environment.
• Manage patient feedback and retention strategies.

Skills

Customer service

Strong communication

Organizational skills

Emotional intelligence

Education

High school or equivalent

Job description

Cosmotek College in Oakland seeks a Patient Experience Specialist to ensure outstanding patient experiences while maintaining a high level of organization. Responsibilities include welcoming patients, overseeing scheduling, managing clinic operations, and ensuring a clean and inviting environment.

This role offers opportunities for long-term career growth, performance bonuses, and a supportive work culture. Candidates should be confident, communicative, and possess strong organizational skills.