Front Desk Lead - Guest Experience & Revenue

Hyatt House/Hyatt Place Houston Medical Center; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Assistant Manager to support the Front Desk Manager in operating the front office with attentiveness, courtesy, and efficiency. The role focuses on guest satisfaction, revenue optimization, and staff oversight to ensure smooth nightly operations and brand-standard compliance.

Responsibilities include supervising front desk personnel, maintaining professional appearance, handling guest requests, and coordinating with

Qualifications

• 5+ years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace.
• Must assimilate complex information from disparate sources and adjust as needed.
• Must listen effectively to coworkers and guests.
• Must understand financial information and basic arithmetic.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Avion Hospitality standards and regulations for safe and efficient operations.
• Maintain a warm and friendly demeanor at all times.
• Maximize room revenue and occupancy by reviewing status daily and analyzing rate efficiency.

Skills

Supervisory experience

Windows proficiency

Clear communication

Quick decision making

Problem solving under pressure

Financial data interpretation

Education

2-year college degree

4-year college degree

Job description

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Assistant Manager to support the Front Desk Manager in operating the front office with attentiveness, courtesy, and efficiency. The role focuses on guest satisfaction, revenue optimization, and staff oversight to ensure smooth nightly operations and brand-standard compliance.

Responsibilities include supervising front desk personnel, maintaining professional appearance, handling guest requests, and coordinating with