Front Desk Supervisor: Guest Experience & Revenue

Hyatt House/Hyatt Place Houston Medical Center; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Assistant Manager to support the Front Desk Manager in delivering attentive, friendly service to guests throughout their stay. You will help maximize occupancy and revenue while maintaining brand standards and a welcoming atmosphere.

The role requires at least 5 years of progressive hotel experience with supervisory responsibilities, strong Windows proficiency, and the ability to stay calm under pressure while solving guest

Qualifications

• Progressive hotel experience required.
• Supervisory experience required.
• Proficient in Windows operating systems.
• Strong communication skills and ability to handle high-pressure situations.

Responsibilities

• Approach all encounters with guests and employees in a courteous and service-oriented manner.
• Maintain regular attendance in compliance with brand standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with brand standards and regulations to ensure safe, efficient hotel operations.
• Comply with applicable certification requirements (Food Handlers, Alcohol Awareness, CPR & First Aid).
• Maintain a warm and friendly demeanor toward guests and staff.
• Respond to guest requests, problems, complaints and/or accidents in a timely and courteous manner; follow up to ensure satisfaction.
• Assist to

Skills

Guest service

Supervisory experience

Clear communication

Multitasking under pressure

Team leadership

Tools

Windows OS proficiency

Job description

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Assistant Manager to support the Front Desk Manager in delivering attentive, friendly service to guests throughout their stay. You will help maximize occupancy and revenue while maintaining brand standards and a welcoming atmosphere.

The role requires at least 5 years of progressive hotel experience with supervisory responsibilities, strong Windows proficiency, and the ability to stay calm under pressure while solving guest