Houston - 521 - Front Desk Lead

Pho Prime, LLC; Pearland (TX); On-site; USD 41,405,000 - 56,019,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Health/ Vision/ Dental Insurance

Discounts and benefits

Cellphone reimbursement

Healthcare benefits

Paid Time Off from day one

NFC University training

Short-Term Disability Income

Job summary

Pho Prime, LLC is seeking a Front Desk Lead in Houston to supervise guest services and daily operations at the NFC Amenity Management desk. You will ensure a warm welcome, smooth front-desk processes, and professional service across shifts.

This role requires leadership, strong guest relations, and flexibility to cover extra shifts. The position emphasizes team training, reporting issues to management, and contributing ideas to improve the property while maintaining a tidy, welcoming environment

Qualifications

• Front desk leadership and hospitality experience preferred.
• Ability to maintain a professional, welcoming environment for guests.
• Flexibility to cover shifts and assist Area Director as needed.
• Strong communication and guest-relations skills.

Responsibilities

• Stay informed about local happenings and events.
• Keep the concierge desk tidy and presentable.
• Review shift notes, checklists, audits and procedures daily.
• Provide warm Welcome and fond Farewell across all shifts.
• Support Area Director with callouts and extra shifts if needed.
• Report equipment issues to Area Director/Property Manager.
• Assist in staff training and property improvement ideas.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

Houston - 521 - Front Desk Lead NFC Amenity Management

Address 5250 Broadway, Houston, TX, 77056, US

Compensation $17.00/hour

Schedule Full time

Job Type Permanent

Description

The pay for this full-time position is $17.00 per hour. The benefits include Paid Time Off and Health/Vision/Dental Insurance options.

• Weekly Pay!
• Paid Training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.