Front Desk Lead — Guest Experience & Reservations

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 18,184 - 25,898; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking a Front Desk Clerk Lead to ensure an excellent guest experience. The ideal candidate will register and assign rooms, issue room keys, and manage guest accounts efficiently.

The role requires excellent communication skills, attention to detail, and the ability to manage a fast-paced environment. Previous experience in customer service and a high school diploma are required. Join our dynamic team and contribute to delivering exceptional service.

Qualifications

• Ability to maintain confidentiality and integrity.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greets and registers hotel guests.
• Issues room keys and relays property information.
• Computes bills and collects payments.
• Maintains records of room availability.
• Responds to inquiries about hotel services.

Skills

Confidentiality and integrity

Interpersonal relationships

Verbal communication

Written communication

Organizational skills

Customer focus

Time-management skills

Education

High School Diploma or equivalent

Job description

Oak Grove Racing, Gaming & Hotel is seeking a Front Desk Clerk Lead to ensure an excellent guest experience. The ideal candidate will register and assign rooms, issue room keys, and manage guest accounts efficiently.

The role requires excellent communication skills, attention to detail, and the ability to manage a fast-paced environment. Previous experience in customer service and a high school diploma are required. Join our dynamic team and contribute to delivering exceptional service.