Front Desk Lead - Guest Services & Reservations

Presque Isle Downs, Inc.; Oak Grove (KY); On-site; USD 18,184 - 25,898; Full time

Job summary

Presque Isle Downs, Inc. is seeking a dedicated Front Desk Clerk at Oak Grove Racing, Gaming & Hotel. You will accommodate hotel guests by managing room assignments, processing payments, answering inquiries, and confirming reservations.

The ideal candidate must possess a high school diploma or equivalent, exceptional communication skills, and be customer-focused. The position requires availability on weekends and holidays, with the potential for physical demands associated with the hospitality industry.

Qualifications

• Ability to maintain confidentiality and integrity.
• Excellent verbal and written communication skills.
• Detail-oriented and customer-focused.

Responsibilities

• Register and assign rooms to hotel guests.
• Compute bills and collect payments.
• Answer calls and route calls to proper extension.

Skills

Confidentiality and integrity

Interpersonal skills

Verbal communication

Written communication

Detail-oriented

Organizational skills

Time management

Customer focus

Education

High School Diploma or equivalent

Job description

Presque Isle Downs, Inc. is seeking a dedicated Front Desk Clerk at Oak Grove Racing, Gaming & Hotel. You will accommodate hotel guests by managing room assignments, processing payments, answering inquiries, and confirming reservations.

The ideal candidate must possess a high school diploma or equivalent, exceptional communication skills, and be customer-focused. The position requires availability on weekends and holidays, with the potential for physical demands associated with the hospitality industry.