Hotel & Housekeeping Supervisor - Guest Experience Lead

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel seeks a Hotel & Housekeeping Supervisor to coordinate front desk, housekeeping, Laundry, RV Park and Sundries Shop operations. You will lead a team to ensure guest service aligns with policy and objectives, while maintaining cleanliness and efficiency across all hotel areas.

Responsibilities include supervising front desk and housekeeping staff, inspecting rooms, managing inventory and collaborating with other departments to ensure smooth guest experiences.

Qualifications

• High School Diploma or equivalent required.
• Prior supervisory experience preferred in front desk, housekeeping or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Supervises all front desk staff and housekeeping staff and plans daily for proper servicing of all empty hotel rooms.
• Assists in creating and implementing an effective strategy for front office areas of the hotel to ensure maximum guest service.
• Ensures completion of housekeeping inspection sheets for all check-outs.
• Assists with inventory control and room occupancy management to optimize ADR.
• Coordinates with other departments to ensure proper handling of guests and groups.

Skills

Confidentiality & integrity

Interpersonal relationships

Verbal & written communication

Ownership of responsibility

Detail orientation & organization

Flexibility with weekends/nights

Guest service excellence

Education

High School Diploma or equivalent

Job description

Oak Grove Racing, Gaming & Hotel seeks a Hotel & Housekeeping Supervisor to coordinate front desk, housekeeping, Laundry, RV Park and Sundries Shop operations. You will lead a team to ensure guest service aligns with policy and objectives, while maintaining cleanliness and efficiency across all hotel areas.

Responsibilities include supervising front desk and housekeeping staff, inspecting rooms, managing inventory and collaborating with other departments to ensure smooth guest experiences.