Front Desk Lead: Guest Service & Reservations

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Front Desk Clerk to warmly welcome hotel guests, register and assign rooms, and handle guest payments and reservations. The role entails assisting guests with inquiries about hotel services, amenities, and surrounding entertainment options.

The position requires a High School Diploma or equivalent and the ability to obtain a Kentucky gaming/racing license. It includes shifts that may cover weekends, holidays, and nights within a bustling property setting.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and payment method.
• Issues room keys and relays property information to guests.
• Keeps records of room availability and guest accounts on computer.
• Calculates bills and collects payments.
• Make and confirm reservations and handle marketing offer reservations.
• Answers calls and routes to proper extensions.
• Responds to inquiries about hotel services, shopping, dining and entertainment.

Skills

Confidentiality

Interpersonal skills

Verbal & written communication

Detail-oriented

Customer service

Education

High School Diploma or equivalent

Job description

Churchill Downs Incorporated is seeking a Front Desk Clerk to warmly welcome hotel guests, register and assign rooms, and handle guest payments and reservations. The role entails assisting guests with inquiries about hotel services, amenities, and surrounding entertainment options.

The position requires a High School Diploma or equivalent and the ability to obtain a Kentucky gaming/racing license. It includes shifts that may cover weekends, holidays, and nights within a bustling property setting.