Hotel Front Office Manager

Capitolplazajeffersoncity; Rogers (AR); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage (Medical

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive discounts

Job summary

Atrium Hospitality is seeking a proactive Front Desk Manager at Rogers Embassy Suites in Rogers, AR. You will lead a team, ensure smooth front desk operations, and deliver outstanding guest experiences.

Join a fast-paced hospitality environment with opportunities for advancement, a strong benefits package, and a culture that promotes teamwork, accountability, and service excellence.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent.
• Proficient with Microsoft Office.
• Flexible schedule.
• Physical ability to lift/move as needed.

Responsibilities

• Lead and inspire a team of front desk associates.
• Champion guest experiences by anticipating needs and resolving concerns.
• Collaborate across departments to ensure seamless service.
• Drive financial performance by managing labor costs and expenses.
• Maintain brand standards and support operations as needed.
• Serve as Manager on Duty to ensure guest satisfaction.

Skills

Front desk experience

Supervisory experience

Team leadership

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Hotel: Rogers Embassy Suites, 3303 Pinnacle Hills Pkwy, Rogers, AR 72758

Employment Type: Full time

Compensation Range: $54,000 - $64,000 (actual pay may differ based on experience, skills, qualifications and location)

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.

Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.

Collaborate across departments to deliver seamless service and operational excellence.

Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.

Maintain brand and cleanliness standards, stepping in to support operations when needed.

Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

What We Are Looking For

• 2+ years of front desk experience – You know how to keep things running smoothly.
• 2+ years of supervisory experience – Leadership isn’t new to you; you know how to coach, support, & elevate a team.
• High school diploma or equivalent – A solid foundation; a degree is a plus but not required.
• Tech‑savvy with Microsoft Office – Navigate Word, Excel, and Teams with ease.
• Flexible schedule availability – Hospitality never sleeps, and neither do you.
• Physically able to lift and move as needed – You’re hands‑on and ready to jump in when the team needs you.

What Atrium Leadership Looks Like

• Accountable Achiever – Own your results and celebrate your wins.
• Agile Thinker – Adapt quickly and solve problems creatively.
• Talent Curator – Grow people, not just teams.
• Transparent Leader – Lead with honesty and clarity.
• Leading with SPIRIT – Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do.

Why Atrium?

Hear it from Maria O.: "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy