Guest Experience Front Desk Agent

Hillside Boutique Hotel; Castroville (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Hillside Boutique Hotel is seeking a Front Desk Clerk/Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and handle reservations and inquiries with professionalism.

You will collaborate with housekeeping and other departments to ensure guest satisfaction, maintain accurate records, and uphold safety and cleanliness standards at the front desk. Some shifts may involve driving the hotel van within a two-mile radius.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.
• May be required to hold a current TABC (TX) or RVSP (LA) certification.
• Must have a valid Driver's License if driving hotel shuttle.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Communicate hotel services and amenities to guests.
• Drive hotel van for guests within a two-mile radius (if applicable).

Skills

Front desk experience

Customer service

Communication skills

Job description

Hillside Boutique Hotel is seeking a Front Desk Clerk/Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and handle reservations and inquiries with professionalism.

You will collaborate with housekeeping and other departments to ensure guest satisfaction, maintain accurate records, and uphold safety and cleanliness standards at the front desk. Some shifts may involve driving the hotel van within a two-mile radius.