Front Desk Guest Services Specialist (Flexible Hours)

Castroville Healthcare LLC; San Marcos (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Castroville Healthcare LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue keys, and process payments, while coordinating with housekeeping to ensure room availability and answering guest inquiries.

The role requires a friendly, English-proficient individual with computer literacy and the ability to resolve issues in a customer-focused manner.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Familiarity with hospitality industry standards.
• Computer literacy is required.

Responsibilities

• Assist guests with check-in and check-out, issue room keys, and process payments.
• Coordinate with housekeeping to manage room availability.
• Answer guest inquiries and complete paperwork promptly and accurately.
• Maintain knowledge of hotel operations and services.
• Take reservations via phone, email, or in person.

Skills

English fluency

Customer service

Friendly personality

Hospitality knowledge

Computer literacy

Issue resolution

Physical ability

Tools

POS basics

Job description

Castroville Healthcare LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue keys, and process payments, while coordinating with housekeeping to ensure room availability and answering guest inquiries.

The role requires a friendly, English-proficient individual with computer literacy and the ability to resolve issues in a customer-focused manner.