Front Desk Supervisor (2nd Shift)

AJS Hotels; Louisville (KY); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Crowne Plaza Louisville seeks a Front Office Supervisor to lead daily front desk operations, ensure brand standards, and maximize guest satisfaction. You’ll supervise staff, manage check-ins/check-outs, and promote upselling opportunities while maintaining a courteous, professional environment.

The role requires strong leadership, organization, and communication skills, with experience in hotel PMS and cash handling. Local knowledge of Louisville area is a plus.

Qualifikationen

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures.
• Knowledge of hotel Property Management System including OPERA or similar system.

Aufgaben

• Supervise front office staff on daily basis to ensure Crowne Plaza standards.
• Make daily reservation count of arrivals and departures to aid in selling rooms.
• Use upselling techniques to upgrade room types and promote services.
• Register all incoming guests in a friendly and efficient manner.
• Stay updated on room rates, packages, discounts, and handling of each.
• Develop thorough knowledge of room types and amenities.
• Handle complaints courteously and relay to manager for action.
• Plan, schedule, organize, and administer front office activities.
• Perform responsibilities of front office agent and supervise staff.
• All other duties as required.
• Exhibit strong leadership and interpersonal skills.
• Demonstrate time management and multitasking abilities.

Kenntnisse

Leadership

Organization

Attention to detail

Interpersonal skills

Time management

Multitasking

Ausbildung

HS Diploma or equivalent

Cash handling experience

Proficiency in Microsoft Word, Excel, Outlook

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.

RESPONSIBILITIES

• Support the Crowne Plaza hallmark and service standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.
• Strong organizational skills.
• Strong attention to detail.
• Strong leadership skills
• Exhibit strong interpersonal skills.
• Demonstrate time management abilities.
• Detail and multi-task oriented.

Education & Experience

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Must have knowledge of hotel Property Management System including OPERA or similar system
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice