Front Desk Specialist — Guest Services & Hospitality

druryhotels; Joplin (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Paid time off

401(k) company match

Job summary

Drury Inn & Suites in Joplin, MO is hiring a friendly front desk associate to welcome guests and ensure a smooth check-in and checkout.

You will promote programs, handle guest records, cash, and respond to guest needs while maintaining a high standard of service. The role supports breakfast and Kickback service and requires strong English communication.

Join a team that values work-life balance, growth, and a community atmosphere at Drury Hotels.

Qualifications

• Warm and friendly demeanor in interactions with guests and team members.
• Attention to detail while multitasking and handling guest needs.
• Experience with handling money and basic office equipment.

Responsibilities

• Greet and assist guests in a friendly, efficient, courteous, and professional manner.
• Manage front desk tasks: check-in/out, promote programs, maintain guest records, cash handling, satisfaction monitoring, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, including setup, guest service, and cleanup.
• Maintain high standards of integrity, service, and hospitality to promote the Drury culture.

Skills

Warm and friendly demeanor

Attention to detail

Cash handling

English communication

Independent worker

Job description

Drury Inn & Suites in Joplin, MO is hiring a friendly front desk associate to welcome guests and ensure a smooth check-in and checkout.

You will promote programs, handle guest records, cash, and respond to guest needs while maintaining a high standard of service. The role supports breakfast and Kickback service and requires strong English communication.

Join a team that values work-life balance, growth, and a community atmosphere at Drury Hotels.