Wyndham Grand Pittsburgh Downtown - Front Desk Assistant Manager OEM

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term Disability Insurance

Long‑Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

free meals for every shift

free beverages all day long

Job summary

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM for Wyndham Grand Pittsburgh Downtown. You’ll work with the Front Desk Manager to keep the front office running smoothly, greet guests warmly, drive occupancy, and support revenue strategies with sharp organizational skills.

You’ll lead a front desk team, handle guest concerns with calm problem-solving, and maintain stylish, efficient operations.

Qualifications

• 2-year college degree with 3+ years related experience or a 4-year degree with 1 year related experience.
• 3-5 years progressive hotel experience, preferably with supervision.
• Ability to remain composed under pressure in stressful situations.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Provide friendly guest service and smooth front desk operations.
• Lead and coach front desk staff to maintain high standards.
• Resolve guest concerns with calm, quick thinking.
• Manage room revenue and maintain organized systems.

Skills

Customer service

Team leadership

Problem solving

Hospitality operations

Education

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

3-5 years progressive hotel supervisory experience

Job description

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top‑notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.
• Problem‑Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know‑how to keep everything on point.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Wyndham Grand Pittsburgh Downtown! As Pittsburgh’s largest hotel with 712 rooms, Wyndham Grand Pittsburgh Downtown offers the perfect blend of modern comfort and stunning city views. Located in the heart of the city, right along the scenic riverside, our prime location puts you just a short walk or quick ride away from top attractions like Point State Park, the Cultural District, stadiums and more!

Convenient Transportation Getting around is easy with public transportation options nearby, including bus and light rail – perfect for commuting or exploring the city!

Perks for the Team We take care of our team! Enjoy free meals for every shift and free beverages all day long. Plus, our comfortable break room makes it easy to recharge. We offer a comprehensive benefit package to full time associates that includes medical, dental, vision, short term disability, paid time off plus much more!

Team Culture At Wyndham Grand Pittsburgh Downtown, we foster a supportive and inclusive team culture. We love celebrating team wins with fun events and team‑building activities! We value respect, collaboration, and fun, encouraging growth, celebrating achievements, and making sure everyone feels valued and appreciated. Join us and be part of a dynamic team in one of Pittsburgh’s most iconic hotels!