Courtyard Pittsburgh Downtown - Front Desk Manager OEM

Aimbridge Hospitality; Pittsburgh (Allegheny County); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical/Dental/Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Résumé du poste

Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead our front office operations, ensuring warm, efficient service from check-in to check-out. You will guide the team to maintain high standards, resolve issues quickly, and drive revenue performance with clear communication across departments.

As an overtime-eligible manager, you will oversee staffing, handle high-pressure situations with composure, and contribute to memorable guest stays at our Pittsburgh property.

Qualifications

• Guest experience from check-in to check-out with warmth and efficiency.
• Leadership to coach and guide the front desk team to high standards.
• Proactive problem solving to keep operations smooth and guests satisfied.

Responsabilités

• Lead front desk team to deliver exceptional guest service.
• Ensure smooth check-in/check-out and effective communication with guests and staff.
• Maximize room revenue with smart rate strategies and operational efficiency.

Connaissances

Guest Experience

Front Desk Leadership

Problem Solving

Revenue Management

Formation

2-year college degree with 3+ years experience

4-year college degree with at least 1 year experience

Description du poste

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills/Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Education & Experience

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located 1,600 feet from the David L. Lawrence Convention Center, Courtyard by Marriott Pittsburgh Downtown offers complimentary WiFi. PNC Park is 0.8 mi from the property while Heinz Field is 1.6 mi away. All rooms include a work desk, hairdryer, small refrigerator, coffee maker and high ceilings. A flat-screen TV and cable channels is also included. Housed in a historic building, the Courtyard Pittsburgh Downtown features The Bistro which offers Starbucks coffee and healthy food to take away. The GoBoard in the lobby helps guests self-service and get directions to nearby places of interest as well. An outdoor patio is also available for guests. The property also has 3 meeting rooms. An area shuttle with pick-up and drop service within 1 mi of the property is also offered for guests' convenience. The property is 1,600 feet from the Amtrak Station and the T station on Wood street, offering easy access to local public transport. Courtyard Downtown Pittsburgh is 18 mi from the Pittsburgh International Airport.