Front Desk Lead & Community Concierge

The Avaline at River Oaks; Memphis (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Double time pay on major holidays

Free employee meals

Employee referral bonus up to $1,000

Full benefits package

Job summary

Claiborne Senior Living is seeking a dependable Lead Concierge to serve as the primary front desk leader, combining hospitality with administrative coordination to ensure a seamless experience for residents, families, team members, and new hires.

In this role you will own front desk operations, provide exceptional service, support onboarding, and act as a liaison between departments while maintaining organized records and timely documentation.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service or administrative experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office; willingness to learn new software, including EHR/timekeeping.

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Skills

Customer service

Administrative support

Organizational skills

Professional communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Timekeeping systems

Job description

Claiborne Senior Living is seeking a dependable Lead Concierge to serve as the primary front desk leader, combining hospitality with administrative coordination to ensure a seamless experience for residents, families, team members, and new hires.

In this role you will own front desk operations, provide exceptional service, support onboarding, and act as a liaison between departments while maintaining organized records and timely documentation.