Lead Concierge

The Avaline at River Oaks; Memphis (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Double time pay on major holidays

Free employee meals

Employee referral bonus up to $1,000

Full benefits package

Job summary

Claiborne Senior Living is seeking a dependable Lead Concierge to serve as the primary front desk leader, combining hospitality with administrative coordination to ensure a seamless experience for residents, families, team members, and new hires.

In this role you will own front desk operations, provide exceptional service, support onboarding, and act as a liaison between departments while maintaining organized records and timely documentation.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service or administrative experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office; willingness to learn new software, including EHR/timekeeping.

Responsibilities

• Lead front desk operations and set the standard for hospitality and professionalism.
• Provide exceptional customer service to residents, guests, and staff.
• Support administrative and documentation processes to ensure accuracy and timeliness.
• Assist with onboarding coordination and serve as a liaison between departments.
• Maintain organized systems for records, billing support, and community communication.
• Support leadership with operational and clerical responsibilities.
• Ensure a welcoming, efficient, and responsive front desk environment.

Skills

Customer service

Administrative support

Organizational skills

Professional communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Timekeeping systems

Job description

Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires.

If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit.

Why You’ll Love This Role

• Serve as the central point of connection for residents, families, and team members

• Play a key role in onboarding, communication, and community organization

• Partner closely with leadership and support departments

• Be part of a culture that values professionalism, accountability, and teamwork

What You’ll Do

• Lead front desk operations and set the standard for hospitality and professionalism

• Provide exceptional customer service to residents, guests, and staff

• Support administrative and documentation processes to ensure accuracy and timeliness

• Assist with onboarding coordination and serve as a liaison between departments

• Maintain organized systems for records, billing support, and community communication

• Support leadership with operational and clerical responsibilities

• Ensure a welcoming, efficient, and responsive front desk environment

What We’re Looking For

• High school diploma or equivalent

• 2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)

• Strong organizational skills and attention to detail

• Professional communication skills and a confident presence

• Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)

• Ability to multitask and manage competing priorities

• Positive, solution-oriented mindset

Benefits

• Double time pay on major holidays

• Free employee meals

• Up to $1,000 employee referral bonus (no limit)

• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

Claiborne Senior Living is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.