Front Desk Lead - Boutique Hotel, Miami Beach (On-Site)

Angler's Hotel - Miami Beach; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid Time Off (PTO)

Opportunities for professional growth

Collaborative and supportive team

Boutique boutique hotel in Miami Beach

Job summary

Angler's Hotel – Miami Beach in Miami Beach, FL is seeking a Front Desk Supervisor to lead the front desk team, ensure excellent guest service, and support daily operations on-site.

Join a boutique hotel that values personalized hospitality, collaboration, and professional growth. The role requires leadership, strong communication, and flexibility to cover evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of hotel front desk experience, preferably with supervisory responsibilities.
• A hands-on leader who enjoys coaching, supporting, and motivating a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize tasks in a fast-paced hospitality environment.
• Availability to work flexible schedules including evenings, weekends and holidays.
• Experience using Medialog PMS is preferred; proficiency in MS Office.

Responsibilities

• Support the Front Desk Manager with daily Front Office operations.
• Lead and support Front Desk team during shifts, provide guidance and guest service.
• Assist with check-in/check-out, reservations, billing and guest inquiries.
• Train, coach and support Front Desk Associates fostering team collaboration.
• Monitor front desk operations and lobby presentation for guest experience.
• Collaborate with Housekeeping, Engineering, F&B and other departments for smooth ops.
• Resolve guest concerns professionally and escalate complex issues when needed.
• Ensure hotel policies and service standards are consistently followed.
• Maintain accurate guest records and daily front office documentation.

Skills

Leadership

Front desk experience

Communication

Organizational skills

Problem-solving

Tools

Medialog PMS

Microsoft Office

Outlook

Word

Excel

Job description

Angler's Hotel – Miami Beach in Miami Beach, FL is seeking a Front Desk Supervisor to lead the front desk team, ensure excellent guest service, and support daily operations on-site.

Join a boutique hotel that values personalized hospitality, collaboration, and professional growth. The role requires leadership, strong communication, and flexibility to cover evenings, weekends, and holidays.