Front Desk Supervisor

Angler's Hotel - Miami Beach; Miami (FL); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, dental, and vision insurance

Paid Time Off (PTO)

Opportunities for professional growth

Collaborative and supportive team

Boutique boutique hotel in Miami Beach

Résumé du poste

Angler's Hotel – Miami Beach in Miami Beach, FL is seeking a Front Desk Supervisor to lead the front desk team, ensure excellent guest service, and support daily operations on-site.

Join a boutique hotel that values personalized hospitality, collaboration, and professional growth. The role requires leadership, strong communication, and flexibility to cover evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of hotel front desk experience, preferably with supervisory responsibilities.
• A hands-on leader who enjoys coaching, supporting, and motivating a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize tasks in a fast-paced hospitality environment.
• Availability to work flexible schedules including evenings, weekends and holidays.
• Experience using Medialog PMS is preferred; proficiency in MS Office.

Responsabilités

• Support the Front Desk Manager with daily Front Office operations.
• Lead and support Front Desk team during shifts, provide guidance and guest service.
• Assist with check-in/check-out, reservations, billing and guest inquiries.
• Train, coach and support Front Desk Associates fostering team collaboration.
• Monitor front desk operations and lobby presentation for guest experience.
• Collaborate with Housekeeping, Engineering, F&B and other departments for smooth ops.
• Resolve guest concerns professionally and escalate complex issues when needed.
• Ensure hotel policies and service standards are consistently followed.
• Maintain accurate guest records and daily front office documentation.

Connaissances

Leadership

Front desk experience

Communication

Organizational skills

Problem-solving

Outils

Medialog PMS

Microsoft Office

Outlook

Word

Excel

Description du poste

Angler's Hotel – Miami Beach

Miami Beach, FL | Full-Time | 100% On-site

Angler's Hotel – Miami Beach is a boutique hotel located in the heart of South Beach, where personalized service and genuine hospitality are at the center of everything we do. We are looking for a Front Desk Supervisor who enjoys leading by example, creating memorable guest experiences, and supporting a collaborative team environment.

If you're passionate about hospitality and are ready to take the next step in your career, we'd love to meet you.

Front Desk Supervisor

What You'll Do

• Support the Front Desk Manager with the daily operation of the Front Office.
• Lead and support the Front Desk team during assigned shifts, providing guidance and ensuring excellent guest service.
• Assist with guest check-in, check-out, reservations, billing, and guest inquiries.
• Help train, coach, and support Front Desk Associates while fostering a positive and collaborative team environment.
• Monitor front desk operations and lobby presentation to ensure an exceptional guest experience.
• Work closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless communication and efficient operations.
• Resolve guest concerns professionally and **escalate** complex issues to the Front Desk Manager when appropriate.
• Ensure hotel policies, procedures, and service standards are consistently followed.
• Assist in maintaining accurate guest records and daily front office documentation.

What We're Looking For

• Minimum of 2 years of hotel front desk experience, preferably with leadership or supervisory responsibilities.
• A hands-on leader who enjoys coaching, supporting, and motivating a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize tasks and make sound decisions in a fast-paced hospitality environment.
• Experience using the Medialog Property Management System (PMS) is preferred.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• English required; Spanish preferred. Additional languages are a plus.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Why Join Angler's Hotel?

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for professional growth within a boutique hospitality environment
• Collaborative and supportive team culture
• Work at one of Miami Beach's most distinctive boutique hotels

If you're ready to support your team, grow your leadership skills, and help create exceptional guest experiences, we'd love to hear from you!