Lead Front Desk & Guest Experience Supervisor

Angler's Hotel - Miami Beach; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Angler's Hotel - Miami Beach is seeking a Front Office Supervisor to assist the Front Office Manager in delivering exceptional guest experiences at a vibrant beachfront property. You will lead Guest Service Agents, oversee check-in/check-out, and ensure accurate guest accounts and smooth front desk operations.

The role requires strong leadership, fluent English (Spanish a plus), two years in hotel front desk, and experience with Opera or Medialog PMS.

Qualifications

• Minimum of two (2) years of front desk or guest services experience in a hotel environment.

Responsibilities

• Supervise daily front desk operations and support Guest Service Agents during assigned shifts.
• Ensure efficient and professional check-in and check-out processes for guests.
• Monitor daily arrivals, departures, and room availability to maintain operational flow.
• Assist with room assignments and coordinate with housekeeping regarding room readiness.
• Review guest reservations, traces, alerts, and special requests to ensure proper handling.
• Provide support for VIP arrivals, loyalty program members, and special guest accommodations.
• Assist with resolving guest concerns, service recovery situations, and operational issues.
• Monitor front desk cash handling, billing accuracy, and credit card authorizations.
• Review guest folios and billing information to ensure accuracy prior to checkout.
• Communicate operational updates and guest issues to management and other departments.
• Ensure front desk workstations are organized and properly stocked with supplies.
• Support training and coaching of Guest Service Agents to maintain service standards.
• Maintain compliance with hotel policies, safety procedures, and operational guidelines.

Skills

Leadership

Guest service

Interpersonal communication

Organization

Problem solving

Multitasking

Attention to detail

Team motivation

Education

High School diploma

Hospitality management coursework

Tools

Opera/Medialog PMS

Microsoft Office

Job description

Angler's Hotel - Miami Beach is seeking a Front Office Supervisor to assist the Front Office Manager in delivering exceptional guest experiences at a vibrant beachfront property. You will lead Guest Service Agents, oversee check-in/check-out, and ensure accurate guest accounts and smooth front desk operations.

The role requires strong leadership, fluent English (Spanish a plus), two years in hotel front desk, and experience with Opera or Medialog PMS.