Front Desk Lead & Patient Experience Coordinator

Altus Community Healthcare; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Altus Community Healthcare is seeking a Front Desk Lead / Administrative Assistant to oversee front desk operations, ensure efficient patient registration, and support administrative workflows. You will lead daily activities, maintain HIPAA-compliant records, and coordinate with clinical staff to deliver high-quality patient service.

The role emphasizes accuracy, professionalism, and teamwork in a busy healthcare setting, with responsibilities spanning guest reception, data entry, billing

Qualifications

• High school diploma or equivalent.
• 1-3 years office experience in a health care setting preferred.
• Customer service experience preferred.
• Must be able to communicate effectively in person and over the phone.
• Basic understanding of medical terminology.

Responsibilities

• Greet patients and manage front desk operations with a professional demeanor.
• Enter patient demographic, insurance, and financial information accurately.
• Collect co-pays, deductibles, and co-insurance payments; manage daily cash logs.
• Maintain patient logs, charts, and documentation; support scheduling and check-in/check-out processes.
• Coordinate with clinical and administrative teams to ensure smooth workflow and compliance.

Skills

Customer service

Communication

Organized

Attention to detail

Teamwork

Problem solving

Professionalism

HIPAA awareness

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Altus Community Healthcare is seeking a Front Desk Lead / Administrative Assistant to oversee front desk operations, ensure efficient patient registration, and support administrative workflows. You will lead daily activities, maintain HIPAA-compliant records, and coordinate with clinical staff to deliver high-quality patient service.

The role emphasizes accuracy, professionalism, and teamwork in a busy healthcare setting, with responsibilities spanning guest reception, data entry, billing