Front Desk Lead — 4-Day Week & Dental Ops

SYNERGY PRACTICE GROUP; Bedford (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Paid time off

Job summary

Bedford Periodontal and Dental Implant Care is seeking a Dental Office Front Desk Lead in Bedford, MA. The role offers ownership of front office operations with a patient-focused, collaborative specialty practice.

We value leadership, organization, and strong communication as you manage scheduling, billing, and insurance processes. This is a full-time, on-site position with a 4-day workweek and competitive benefits.

Qualifications

• 2+ years of dental front office experience.
• Prior leadership or supervisory experience strongly preferred.
• Experience with Eaglesoft, VINE, RevenueWell, or similar dental software.
• Strong knowledge of dental insurance, billing, and CDT codes.
• Excellent communication and patient-service skills.
• Highly organized, detail-oriented, and dependable.
• Comfortable taking ownership and working independently while collaborating with a team.

Responsibilities

• Lead and coordinate daily front office operations.
• Manage scheduling, confirmations, recalls, and patient flow.
• Oversee insurance verification, billing, claims, and CDT coding.
• Review treatment plans, financial arrangements, and insurance benefits with patients.
• Monitor accounts receivable and outstanding balances.
• Follow up on outstanding claims and assist with claim resolution.
• Accurately post payments, adjustments, and insurance activity.
• Perform daily financial reconciliation and closing procedures.
• Review financial reports and resolve discrepancies

Skills

Dental front office experience

Leadership experience

Communication skills

Highly organized

Tools

Eaglesoft

VINE

RevenueWell

Job description

Bedford Periodontal and Dental Implant Care is seeking a Dental Office Front Desk Lead in Bedford, MA. The role offers ownership of front office operations with a patient-focused, collaborative specialty practice.

We value leadership, organization, and strong communication as you manage scheduling, billing, and insurance processes. This is a full-time, on-site position with a 4-day workweek and competitive benefits.