Front Desk Intake Navigator

MAHUBE-OTWA, Community Action Partnership, Inc; Park Rapids (MN); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Retirement Plan

Holiday Pay

PTO

Job summary

MAHUBE-OTWA is seeking a detail-oriented Intake Navigator for the Front Desk Office in Park Rapids, MN. You will be the first contact, handling calls, walk-ins, scheduling, intakes, applications, and guiding clients through the process.

You will manage records, prepare reports, process invoices, and enter data using Microsoft Office. This role requires teamwork, confidentiality, and a commitment to our values—community-minded, client-focused, and resourceful.

Qualifications

• High school diploma required plus Technical/Vocational certificate and 1–3 years of related clerical experience or equivalent combination of education or experience.
• The ability to work and communicate with people of all backgrounds, including low-income households.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills; ability to express instructions clearly.
• Good computer skills including email, Internet, data entry, computer files and databases.
• Basic math and clerical skills.
• Strong independent initiative and ability to work with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Valid driver’s license with ability to travel within the service area.
• Completion of criminal background check prior to hire.

Responsibilities

• Handle phone calls, walk-ins, schedule appointments, complete intakes, and process applications.
• Guide clients through the process and maintain accurate eligibility records.
• Manage records, prepare reports, process invoices, enter data, and use Microsoft Office.
• Provide prompt, helpful, and respectful support to clients.
• Assignments may vary by program and location.

Skills

Communication skills

Computer skills

Driver's license

Education

High school diploma

Technical/Vocational certificate

Tools

Microsoft Office

Job description

MAHUBE-OTWA is seeking a detail-oriented Intake Navigator for the Front Desk Office in Park Rapids, MN. You will be the first contact, handling calls, walk-ins, scheduling, intakes, applications, and guiding clients through the process.

You will manage records, prepare reports, process invoices, and enter data using Microsoft Office. This role requires teamwork, confidentiality, and a commitment to our values—community-minded, client-focused, and resourceful.