Intake Navigator - Energy Assistance Program

Fergusfalls; Fergus Falls (MN); Hybrid; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Retirement Plan

Holiday Pay

PTO

and more…

Job summary

MAHUBE-OTWA is seeking an Intake Navigator for our Energy Assistance program to help clients access critical services. You will handle phone calls and walk-ins, schedule appointments, complete intakes, and process applications with accuracy and care.

This full-time, non-exempt role is office-based with potential for remote work after training, located in MN. Candidates should be customer-service oriented, organized, and comfortable working with diverse communities.

Qualifications

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and or experience will be considered.
• Ability to work with diverse cultures and low-income programs.
• Strong oral and written communication and data entry skills.
• Basic math and clerical skills.
• Ability to maintain privacy and confidentiality.

Responsibilities

• Process phone calls and walk-ins, schedule appointments, complete intakes and process applications.
• Handle paperwork and provide services to clients and households.
• Coordinate with team to ensure timely and accurate information.
• Maintain confidentiality and privacy in all interactions.

Skills

Customer service

Data entry

Communication

Diversity sensitivity

Independence

Education

HS Diploma or GED

Technical/Vocational certificate

Job description

Intake Navigator - Energy Assistance Program

Are you community minded and want to make a difference in your community?
Are you customer service oriented and resourceful?
Do you have a passion for helping others?
If you answered yes to any of these questions, consider applying today!

MAHUBE-OTWA is actively recruiting a service minded individual with a strong independent initiative and excellent computer skills to work as an Intake Navigator for our Energy Assistance program. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Go home each day knowing you made a difference!

Eligible applicants will have strong organizational, data entry, computer and communication skills as well as the desire to work, and full-time availability. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred.

Pay: $22.35 - $23.10

Schedule: Non-exempt, Day Shift, Full time, Monday – Friday, Seasonal with summer layoff

Remote: Office based work location with the potential of remote work after training period.

Location: Mahnomen, MN or Fergus Falls, MN

• Health & Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Retirement Plan
• Holiday Pay
• PTO
• and more…

Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement: MAHUBE-OTWA is an Equal opportunity Employer (EEO) and Affentive Active (AA) Employer. We recruit, select, hire, transfer, promote, demote, layoff, discipline, terminate, recall, compensate, and train without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, or status with regard to public assistance. We take affirmative steps to ensure that all of our company’s employment practices are free of discrimination. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

Requirements

Qualifications include but are not limited to:

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and or experience will be considered.


• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.


• Ability to apply common sense solutions in standardized situations.


• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.


• Good computer skills including working with email, Internet, data entry, computer files and databases.


• Basic math and clerical skills.


• Strong independent initiative and ability to work effectively with limited supervision.


• Must be able to maintain privacy and confidentiality.


• Valid driver’s license with ability to travel to locations within agency service area.


• Completion of criminal background check.