Intake Navigator - Family Development

MAHUBE-OTWA, Community Action Partnership, Inc; Park Rapids (MN); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Retirement Plan

Holiday Pay

PTO

Job summary

MAHUBE-OTWA is seeking a detail-oriented Intake Navigator for the Front Desk Office in Park Rapids, MN. You will be the first contact, handling calls, walk-ins, scheduling, intakes, applications, and guiding clients through the process.

You will manage records, prepare reports, process invoices, and enter data using Microsoft Office. This role requires teamwork, confidentiality, and a commitment to our values—community-minded, client-focused, and resourceful.

Qualifications

• High school diploma required plus Technical/Vocational certificate and 1–3 years of related clerical experience or equivalent combination of education or experience.
• The ability to work and communicate with people of all backgrounds, including low-income households.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills; ability to express instructions clearly.
• Good computer skills including email, Internet, data entry, computer files and databases.
• Basic math and clerical skills.
• Strong independent initiative and ability to work with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Valid driver’s license with ability to travel within the service area.
• Completion of criminal background check prior to hire.

Responsibilities

• Handle phone calls, walk-ins, schedule appointments, complete intakes, and process applications.
• Guide clients through the process and maintain accurate eligibility records.
• Manage records, prepare reports, process invoices, enter data, and use Microsoft Office.
• Provide prompt, helpful, and respectful support to clients.
• Assignments may vary by program and location.

Skills

Communication skills

Computer skills

Driver's license

Education

High school diploma

Technical/Vocational certificate

Tools

Microsoft Office

Job description

Description

Are you community minded and want to make a difference in your community?

Are you customer service oriented and resourceful?

Do you have a passion for helping others?

If you answered yes to any of these questions, consider applying today!

MAHUBE-OTWA is looking for a detail-oriented, client-focused Intake Navigator for our Front Desk Office in Park Rapids to connect individuals and families with essential resources. As the first point of contact, you will handle phone calls, walk-ins, schedule appointments, complete intakes, process applications, and guide clients through the process.

Key duties include ensuring accurate paperwork, maintaining eligibility records, following up with clients, and upholding confidentiality. You may work across multiple programs, adapting to their requirements. Responsibilities also include managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Providing prompt, helpful, and respectful support to clients is essential.

Flexibility, teamwork, and a commitment to our core values—community-minded, client focused, and resourceful—are vital for this role. Assignment-specific tasks may apply depending on the program.

Pay: $22.35 - 23.10

Schedule: Non-exempt, Day Shift, Full Time, Monday – Friday

Remote: No

Location: Park Rapids, MN

Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…

Why join the MAHUBE-OTWA family?

Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.

EEO Statement: MAHUBE-OTWA will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

MAHUBE-OTWA is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Director at Office: [phone] x200 OR Direct: [phone], [e-mail]

Requirements

Qualifications include but are not limited to:

• High school diploma required plus Technical/Vocational certificate and 1 (one) to 3 (three) years of related clerical experience or equivalent combination of education or experience, or a demonstrated capability to perform the job duties.
• The ability to work and communicate with people of all backgrounds, interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Basic math and clerical skills.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Valid driver’s license with ability to travel to locations within agency service area.
• Completion of criminal background check prior to hire.