Front Desk Intake Eligibility Specialist / Elkhorn, WI

FurstStaffing; Elkhorn (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Paid time off

Job summary

Furst Staffing is seeking a Front Desk Intake Eligibility Specialist to assist energy assistance applicants. You will greet clients, handle intake forms, and determine eligibility with accurate math and clear communication.

The role involves answering calls, coordinating with community partners, and attending events as needed, with a warm, independent worker approach.

Qualifications

• Friendly, approachable demeanor and strong customer-focused attitude.
• Ability to work independently and take initiative.
• Willingness to help clients, coworkers, and community partners.
• Computer and math proficiency.
• Outgoing personality.
• Previous non-profit experience is a plus.

Responsibilities

• Greet clients warmly and create a welcoming environment
• Process applications to determine energy assistance eligibility
• Answer incoming calls professionally
• Collaborate with community agencies
• Attend community events as needed

Skills

Customer service

Math skills

Computer literacy

Independent work

Non-profit experience

Outgoing demeanor

Job description

Front Desk Intake Eligibility Specialist supports low-income households by processing energy assistance applications and providing customer service. The role requires independent work, strong math and computer skills, and a warm, outgoing demeanor. Candidates should be comfortable greeting clients in person and on the phone, and may have prior non-profit experience.

Key Responsibilities:

• Greet clients warmly and create a welcoming environment

• Process applications to determine energy assistance eligibility

• Answer incoming calls professionally

• Collaborate with community agencies

• Attend community events as needed

Qualifications:

• Friendly, approachable demeanor and strong customer-focused attitude

• Ability to work independently and take initiative

• Willingness to help clients, coworkers, and community partners

• Computer and math proficiency

• Outgoing personality

• Previous non-profit experience is a plus

Benefits:

• Health/dental/vision insurance

• 401(k)

• Paid time off

You enjoy greeting clients and providing friendly service. You have strong math and computer skills for eligibility processing. You thrive working independently while supporting low-income households