Front Desk Intake Eligibility Specialist / Baraboo, WI

FurstStaffing; Baraboo (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

FurstStaffing in Wisconsin seeks a Front Desk Intake Eligibility Specialist to support the energy assistance program. You will greet clients, process applications to determine eligibility, and answer calls, ensuring a friendly, efficient first contact.

The role combines customer service, data entry, and community outreach to help low-income households while collaborating with community agencies and attending events when needed.

Qualifications

• Friendly, approachable demeanor is essential.
• Ability to work independently and take initiative.
• Willingness to help clients, coworkers, and community partners is important.
• Computer and math proficiency required.
• Outgoing personality and comfort with non-profit settings.

Responsibilities

• Warmly greet clients in person and create a welcoming environment.
• Process applications to determine eligibility for energy assistance.
• Answer incoming calls in a friendly, professional manner.
• Collaborate with community agencies to support program goals.
• Attend community events as needed to promote services.

Skills

Customer service

Data entry

Computer proficiency

Math proficiency

Independent worker

Community outreach

Job description

Front Desk Intake Eligibility Specialist supports the organization's energy assistance program by greeting clients, processing applications, and answering calls. The role combines customer service, data entry, and community outreach to help low-income households. This position is essential to ensuring timely eligibility determinations and fostering community partnerships.

Key Responsibilities:

• Warmly greet clients in person and create a welcoming environment

• Process applications to determine eligibility for energy assistance

• Answer incoming calls in a friendly, professional manner

• Collaborate with community agencies

• Attend community events as needed

Qualifications:

• Friendly, approachable demeanor and strong customer-focused attitude

• Ability to work independently and take initiative

• Willingness to help clients, coworkers, and community partners

• Computer and math proficiency

• Outgoing personality

• Previous non-profit experience is a plus

Benefits:

• Health/dental/vision insurance, 401(k), and paid time off

#FSJANE

You enjoy greeting clients and providing friendly service. You have strong computer, math, and data entry skills. You thrive working independently while supporting community partners