Front Desk/Intake Eligibility Specialist

Express Employment Professionals - Cincinnati East; Chilton (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a Front Desk / Intake Eligibility Specialist in Chilton, WI. This full-time role processes energy assistance applications and greets clients in person and by phone, serving low-income families across Wisconsin.

The position emphasizes compassionate service, data entry, and collaboration with partner agencies at a local level.

Qualifications

• Must have a passion and outgoing personality for working with limited and low income households.
• Experience in nonprofit settings with low income families, elderly and veterans is a plus.
• Excellent customer service, math and computer skills.

Responsibilities

• Process applications in person or by phone to establish eligibility for energy assistance.
• Greet clients at front desk and in person or over the phone.
• Collaborate with community agencies and attend events to serve low-income populations.

Skills

Customer service

Math

Computer skills

Job description

Front Desk/Intake Eligibility Specialist – $19.00/hour

Do you have a passion for helping others? If so, you Don't Want to Miss This Opportunity!

Our client's primary mission is to provide limited income families with the services and assistance necessary to prevent and or alleviate energy-related emergencies from occurring, while promoting initiatives that result in a family’s long-term self-sufficiency.

We areseeking qualified applicants for a Front Desk / Intake Eligibility Specialist position for our offices located in Chilton, WI. This position is full time and will serve all communities within Wisconsin.

Duties

• This very rewarding position is a combination of processing applications either in person with the customer or over the phone to establish the eligibility for energy assistance, collaborating with other agencies and stakeholders within the community, attending community events to serve the low income population of the counties listed above, specifically veterans, disabled, elderly and families with young children.
• The role would require greeting clients in person and via phone in both a front desk capacity and in a face to face setting.

Qualifications

• Must have a passion and outgoing personality for working with limited and low income households, excellent customer service, math and computer skills.
• Experience working in a non-profit setting with limited income families, elderly and veterans a plus.

Hours are Monday - Friday 8:30 - 5:00 but we work until 6:00 on Tuesdays and Thursdays.