Bilingual Front Desk Intake Eligibility Specialist -Madison

FurstStaffing; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Paid time off

Job summary

FurstStaffing seeks a bilingual Front Desk Intake Eligibility Specialist in Madison to greet clients, process energy assistance applications, and support community outreach. The role emphasizes accurate eligibility determinations and friendly, inclusive interactions with low-income households.

You will answer calls, collaborate with community partners, and attend events as needed. This position values initiative, independence, and a proactive service mindset.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer-focused approach and welcoming demeanor.
• Ability to work independently and take initiative.

Responsibilities

• Greet clients in person and create a welcoming environment.
• Process energy assistance applications to determine eligibility.
• Answer incoming calls professionally and provide information.

Skills

Bilingual English/Spanish

Job description

This bilingual Front Desk Intake Eligibility Specialist greets clients, processes energy assistance applications, and supports community outreach. The role drives service delivery for low-income households by ensuring accurate eligibility determination and fostering welcoming interactions.

Key Responsibilities:

• Greet clients warmly in person and create a welcoming environment

• Process applications to determine eligibility for energy assistance

• Answer incoming calls professionally

• Collaborate with community agencies

• Attend community events as needed

Qualifications:

• Bilingual in English and Spanish

• Friendly, approachable demeanor with strong customer-focused attitude

• Ability to work independently and take initiative

• Willingness to help clients, coworkers, and community partners

• Computer and math proficiency

• Outgoing personality

Preferred Skills:

• Previous non-profit experience is a plus

Benefits:

• Health/dental/vision insurance

• 401(k)

• Paid time off

#FSJANE

You are bilingual English-Spanish with strong customer service skills. You can accurately assess eligibility for energy assistance programs. You enjoy community outreach and independent, initiative-driven work