Front Desk & Intake Coordinator, Counseling Services

Volunteers of America, Utah; Murray (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

403b retirement plan with employer 50%

Employee Assistance Program (EAP)

Paid time off - 33 days

Life insurance $50,000

Referral bonuses

Job summary

Volunteers of America, Utah seeks a receptionist to support the Family Counseling Center by answering phones, scheduling appointments, checking clients in, and providing intake information to referrals. You will coordinate with billing and clinical staff to track co-pays and manage data entry for scheduling.

The role requires strong computer and communication skills, experience in an office setting, and a customer‑facing approach.

Qualifications

• Knowledge of Microsoft Office Suite.
• Knowledge of a multi-line phone system.
• Ability to communicate effectively with staff and clients.
• Ability to work well in a team.
• Ability to function in a potentially stressful environment.
• Spanish language skills preferred.

Responsibilities

• Greet clients and visitors, direct them to appropriate personnel, and de-escalate situations when needed.
• Collect client copays and record them in the database; reconcile receipts.
• Assist billing staff with insurance coverage, copays, coinsurance, and eligibility.
• Answer incoming calls and provide information; screen and transfer calls as needed.

Skills

Microsoft Office

Phone system

Communication

Teamwork

Stress management

Spanish (preferred)

Job description

Volunteers of America, Utah seeks a receptionist to support the Family Counseling Center by answering phones, scheduling appointments, checking clients in, and providing intake information to referrals. You will coordinate with billing and clinical staff to track co-pays and manage data entry for scheduling.

The role requires strong computer and communication skills, experience in an office setting, and a customer‑facing approach.