Client Access & Intake Specialist

Volunteers of America, Utah; Murray (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Health Savings Account

403b retirement match

Employee assistance

Paid time off

Life insurance

Health Savings Account contribution

Referral bonuses

Job summary

Volunteers of America, Utah is seeking a Client Access Representative to be the first point of contact for new and existing clients, handling demographics, insurance, copays, and appointment check-ins in our open-access model.

You will support therapists with scheduling, maintain accurate records, verify Medicaid eligibility, and help with front-office duties. The role requires compassion, confidentiality, and teamwork in a busy office environment; Spanish helpful.

Qualifications

• Proficient in Microsoft Office Suite and general computer skills.
• Familiarity with multiple phone line systems and basic office hardware.
• Ability to maintain confidentiality and handle sensitive situations with professionalism.
• Spanish language skills are preferred.

Responsibilities

• Greet and direct clients with professionalism, screen for potential crisis situations and provide accurate information on the program and services offered.
• Collect/Verify new and existing client demographics, insurance information, and collect any copays due. Ensure that all necessary paperwork/documents have been completed, scanned and filed based on program enrollment.
• Check-in clients for groups, individual sessions, and provider visits, as well as assisting day treatment clients as needed.
• Update and maintain accurate group rosters, client trackers, daily ledgers, timely access data, and other state and federal data requirements.
• Support and assist therapists with scheduling, client communication, and obtaining necessary documentation.
• Answer and direct incoming calls appropriately.
• Verify Medicaid eligibility monthly, as well as authorizations.
• Monitor client account balances, notify therapists of outstanding balances, and assist with collections as needed.
• Distribute and collect quarterly fee forms; ensure forms are accurately completed, entered and routed to the appropriate staff.
• Administer and collect OQ-45 (Outcome Questionnaire-45) and other screening tools from clients as scheduled; ensure responses are entered or scanned into the UWITS/OQ Analyst and notify clinicians of any clinical alerts.
• Maintain general knowledge of various funding streams and eligibility criteria to ensure clients are connected to appropriate programs and billing sources.
• Perform other duties as assigned to support smooth clinical practices.

Skills

Microsoft Office

Phone system

Communication

Teamwork

Confidentiality

Tools

EHR systems

Job description

Volunteers of America, Utah is seeking a Client Access Representative to be the first point of contact for new and existing clients, handling demographics, insurance, copays, and appointment check-ins in our open-access model.

You will support therapists with scheduling, maintain accurate records, verify Medicaid eligibility, and help with front-office duties. The role requires compassion, confidentiality, and teamwork in a busy office environment; Spanish helpful.