Client Access Specialist – Front Desk (Healthcare)

Volunteers Of America, Utah; Wayne (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

HSA funding

401(k) with employer match

Employee Assistance Program

Job summary

Volunteers of America, Utah is seeking a Client Access Representative to be the first point of contact for clients and to assist in collecting demographics, insurance information, and copays into the EHR system. You will handle check-ins, scheduling, and ensuring required documentation is complete for program enrollment.

You will support therapists, verify Medicaid eligibility, monitor balances, and assist with front office duties, maintaining confidentiality and compassion in crisis situations.

Qualifications

• Knowledge of Microsoft Office Suite.
• Knowledge of multiple phone line system.
• Familiarity with the population we serve and community resources is preferred.
• At least 1 year of experience in a receptionist, administrative, or customer service role—preferably in healthcare, behavioral health, or social services is preferred.
• Excellent organizational, multitasking, and computer skills (e.g., Microsoft Office, EHR systems).
• Ability to maintain confidentiality and handle sensitive situations with empathy and professionalism.
• Ability to communicate effectively with staff and clients.
• Ability to work well with a team.
• Ability to work in an environment that at times may be stressful.
• Spanish language skills preferred.

Responsibilities

• Greet and direct clients with professionalism and warmth.
• Screen for potential crisis situations and provide accurate information on the program and services offered.
• Collect/Verify new and existing client demographics, insurance information, and collect any copays due.
• Ensure that all necessary paperwork/documents have been completed, scanned and filed based on program enrollment.
• Check-in clients for groups, individual sessions, and provider visits, as well as assisting day treatment clients as needed.
• Update and maintain accurate group rosters, client trackers, daily ledgers, timely access data, and other state and federal data requirements.
• Support and assist therapists with scheduling, client communication, and obtaining necessary documentation.
• Answer and direct incoming calls appropriately.
• Verify Medicaid eligibility monthly, as well as authorizations.
• Monitor client account balances, notify therapists of outstanding balances, and assist with collections as needed.
• Distribute and collect quarterly fee forms; ensure forms are accurately completed, entered and routed to the appropriate staff.
• Administer and collect OQ-45 (Outcome Questionnaire-45) and other screening tools from clients as scheduled; ensure responses are entered or scanned into the UWITS/OQ Analyst and notify clinicians of any clinical alerts.
• Maintain general knowledge of various funding streams and eligibility criteria to ensure clients are connected to appropriate programs and billing sources.
• Perform other duties as assigned to support smooth clinical practices.

Skills

Microsoft Office

Phone system knowledge

Confidentiality

Communication

Teamwork

Stress management

Bilingual Spanish (preferred)

Tools

EHR systems

Job description

Volunteers of America, Utah is seeking a Client Access Representative to be the first point of contact for clients and to assist in collecting demographics, insurance information, and copays into the EHR system. You will handle check-ins, scheduling, and ensuring required documentation is complete for program enrollment.

You will support therapists, verify Medicaid eligibility, monitor balances, and assist with front office duties, maintaining confidentiality and compassion in crisis situations.