Front Desk Coordinator: Welcoming, Scheduling & Intake

Volunteers of America, Utah; Salt Lake City (UT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Health Savings Account

403b retirement with employer match

Employee Assistance Program

Paid time off and holidays

Life insurance

Job summary

Volunteers of America, Utah is seeking a Receptionist to provide front-desk support, scheduling, intake information, and payments processing in our Family Counseling Center on-site in Salt Lake City.

You will work with clinicians and staff, maintain HIPAA-compliant records, greet clients, coordinate appointments, and help with referrals. The role requires teamwork, strong communication, and a compassionate approach.

Qualifications

• Knowledge of Microsoft Office Suite.
• Knowledge of multiple phone line system.
• Ability to communicate effectively with staff and clients.
• Ability to work well with a team.
• Ability to work in an environment that may be stressful.
• Familiarity with the population served and community resources is preferred.
• Experience in an office setting is preferred.
• Spanish language skills preferred.

Responsibilities

• Greet clients and visitors and direct them to appropriate personnel.
• Handle front-desk activities including answering phones and scheduling.
• Assist billing with copays and insurance information and maintain records.
• Provide intake information and transfer calls as needed.
• Coordinate scheduling and maintain calendars for clinical staff.
• Maintain HIPAA-compliant records and protect client confidentiality.
• Work on-site to provide direct client care support.

Skills

Communication

Teamwork

Stress tolerance

Population familiarity

Office environment experience

Spanish language skills

Tools

Microsoft Office Suite

Multi-line phone system

Job description

Volunteers of America, Utah is seeking a Receptionist to provide front-desk support, scheduling, intake information, and payments processing in our Family Counseling Center on-site in Salt Lake City.

You will work with clinicians and staff, maintain HIPAA-compliant records, greet clients, coordinate appointments, and help with referrals. The role requires teamwork, strong communication, and a compassionate approach.