Front Desk & Administrative Support for Patient Care Team

VOA Northern Rockies; Newcastle (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. You will be the first point of contact for visitors, handling information and maintaining positive relationships with referral sources and community partners.

Key duties include answering the phone, scheduling appointments, ensuring proper documentation, processing payments, and supporting office reports and billing workflows.

Qualifications

• High School Diploma or GED required.
• Must possess and maintain a valid driver’s license.
• CPR/First Aid, Mental Health First Aid, and MANDT certifications must be obtained within the first 30 days of employment.

Responsibilities

• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of required documentation for appointments.
• Ensure patients complete all paperwork and intake/discharge processes.
• Process client contact and insurance information changes.
• Provide administrative support for written correspondence.
• Process payments from clients.
• Prepare and complete office reports/projects.

Skills

MS Office proficiency

Phone handling

Scheduling

Documentation processing

Communication

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Volunteers of America Northern Rockies is seeking an Office Support Staff member to provide administrative and clinical support to patients and the treatment team. You will be the first point of contact for visitors, handling information and maintaining positive relationships with referral sources and community partners.

Key duties include answering the phone, scheduling appointments, ensuring proper documentation, processing payments, and supporting office reports and billing workflows.