Front Desk & Intake Coordinator - Behavioral Health

Volunteers of America Chesapeake and Carolinas; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

40+ hours benefits

Job summary

Volunteers of America Chesapeake & Carolinas in Washington, DC is seeking a Front Desk Administrator for the Hope Center’s Health Homes, Day Program and Substance Abuse Clinic. You will handle intake, scheduling and office coordination to support staff and consumers.

The role requires a High School Diploma, typing 35–40 wpm, strong MS Office skills, and the ability to multitask under pressure. Bilingual applicants are a plus.

Qualifications

• High School Diploma or equivalent required; ability to type 35-40 wpm.
• Proficient spelling, writing, arithmetic; strong MS Office skills.
• Mature, reliable, able to multi-task under pressure.
• Develop effective working relationships with consumers.
• Experience with DC Medicaid/Medicare/local dollars is a plus.
• Dependable and people-oriented; adaptable to shifts and demands.
• Bilingual in any language is a plus but not required.

Responsibilities

• Verify insurance of consumers prior to/at time of visit.
• Answer and direct program office calls and visitors.
• Input monthly reports on assigned consumers into ICAMS.
• Order office supplies; manage mail and deliveries.
• Call consumers to remind them of appointments; arrange transportation.
• Assist with intake paperwork and coordination of care.
• Maintain executive calendar; schedule doctor's appointments.
• Scan/ Fax/ Email medical records as needed; comply with policies.

Skills

Typing speed 35-40 wpm

MS Office proficiency

Strong written & verbal communication

Multitasking under pressure

People skills / relationship building

Bilingual (plus)

Dependable / reliable

Stress tolerance

Education

High School Diploma

Tools

Microsoft Office

Job description

Volunteers of America Chesapeake & Carolinas in Washington, DC is seeking a Front Desk Administrator for the Hope Center’s Health Homes, Day Program and Substance Abuse Clinic. You will handle intake, scheduling and office coordination to support staff and consumers.

The role requires a High School Diploma, typing 35–40 wpm, strong MS Office skills, and the ability to multitask under pressure. Bilingual applicants are a plus.