Front Desk Specialist - DC Hope Center

Volunteers of America Chesapeake and Carolinas; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

40+ hours benefits

Job summary

Volunteers of America Chesapeake & Carolinas in Washington, DC is seeking a Front Desk Administrator for the Hope Center’s Health Homes, Day Program and Substance Abuse Clinic. You will handle intake, scheduling and office coordination to support staff and consumers.

The role requires a High School Diploma, typing 35–40 wpm, strong MS Office skills, and the ability to multitask under pressure. Bilingual applicants are a plus.

Qualifications

• High School Diploma or equivalent required; ability to type 35-40 wpm.
• Proficient spelling, writing, arithmetic; strong MS Office skills.
• Mature, reliable, able to multi-task under pressure.
• Develop effective working relationships with consumers.
• Experience with DC Medicaid/Medicare/local dollars is a plus.
• Dependable and people-oriented; adaptable to shifts and demands.
• Bilingual in any language is a plus but not required.

Responsibilities

• Verify insurance of consumers prior to/at time of visit.
• Answer and direct program office calls and visitors.
• Input monthly reports on assigned consumers into ICAMS.
• Order office supplies; manage mail and deliveries.
• Call consumers to remind them of appointments; arrange transportation.
• Assist with intake paperwork and coordination of care.
• Maintain executive calendar; schedule doctor's appointments.
• Scan/ Fax/ Email medical records as needed; comply with policies.

Skills

Typing speed 35-40 wpm

MS Office proficiency

Strong written & verbal communication

Multitasking under pressure

People skills / relationship building

Bilingual (plus)

Dependable / reliable

Stress tolerance

Education

High School Diploma

Tools

Microsoft Office

Job description

Job DetailsJob Location: DC Behavioral Health Services - Washington, DC 20011Position Type: Full Time - 40 Plus BenefitsEducation Level: High School Diploma ObtainedSalary Range: $24.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Behavioral and Mental Health Services

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Front Desk is responsible for the administrative direction of the Hope Center including Health Homes, Day Program and Substance Abuse Clinic. They also ensure the safe accountability of consumers entering and exiting the facility.

Work Schedule:

• Monday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 9:00 AM - 6:00 PM
• Thursday: 9:00 AM - 5:00 PM
• Friday: 9:00 AM - 5:00 PM

RESPONSIBILITIES

• Verify insurance of consumers prior to/at time of visit
• Answer and direct all program office calls and visitors as appropriate
• Input monthly reports on assigned consumers into ICAMS
• Order supplies as needed for the office
• Call consumers to remind them of appointments
• Connect assigned consumers to transportation resources
• Assist consumers with the completion of the intake paperwork
• Assisting Physicians/Nurses/CSW's/CM's with consumer care
• Maintain the executive calendar
• Scheduling doctor's appointments
• Checking for Updated Diagnostic Assessments
• Checking for Updated Treatment Plans
• Checking for Updated Authorizations
• Obtaining Mail and Deliveries
• Operating the downstairs front door
• Scanning/Faxing/Emailing medical records/documentation as needed
• Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Bilingual in any language a plus but not required.

QualificationsREQUIREMENTS

• Successful candidate must possess a High School Diploma or equivalent and the ability to type 35-40 words per minute accurately.
• Candidates must also be proficient in spelling, writing and arithmetic with a working knowledge of computer skills in Microsoft Office and office products.
• Candidate must be mature and reliable. Potential candidate should be able to multi-task at a fairly rapid pace, remain composed despite demands from multiple sources, seek support when he/she needs it and handle stress in a responsible and healthy way.
• Most importantly, the successful candidate must be able to develop effective working relationships with the consumer population, be self-motivated and able to motivate others, be able to relate to individuals making significant life decision, possess strong organizational skills, and have strong oral and written communication skills.
• Experience with DC Medicaid/Medicare/Local Dollars is a plus.
• Must be Dependable -- more reliable than spontaneous
• Must be People-oriented -- enjoys interacting with people and working on group projects
• Must be Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Must be Autonomous/Independent -- enjoys working with little direction
• Must have High stress tolerance -- thrives in a high‑pressure environment.
• Excellent Computer Skills in Microsoft Office and office products.
• Excellent written and verbal communication skills.
• Proven ability to for conflict resolutions
• Bilingual in any language a plus

EFFECT ON END RESULT

• Ensures a safe, secure and efficient facility and program.
• Ensures safety of staff in fire and other emergencies.
• Ensures consumer compliance with VOAC policies and rules.
• Ensures that each consumer’s individualized needs are met.
• Ensures that all documentation pertaining to consumer services is completed in compliance with agency policies and funding source requirements.
• Presents a positive image to the consumers and public.

PHYSICAL REQUIREMENTS

• The physical ability to stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.
• Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.