Office Administrator

HopeLink Behavioral Health; Oakton (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

HopeLink Behavioral Health in Oakton, VA seeks an Office Administrator to serve as the front desk and support office operations, welcoming clients, answering calls, scheduling rooms, and coordinating travel logistics.

The role requires 3+ years of administrative experience, proficiency in Excel and Word, and a high degree of empathy toward the individuals and families served. A high school diploma is required, with an associate degree preferred.

Qualifications

• 3+ years of administrative experience, preferably in healthcare or behavioral health.
• Proficient with Microsoft Excel and Word.
• Strong computer skills and excellent organizational abilities.
• High degree of empathy toward individuals and families served.

Responsibilities

• Provides front desk coverage, welcomes visitors, and maintains a professional reception area.
• Answers main phone line, handles inquiries, screens calls, and routes to appropriate teams.
• Coordinates scheduling, conference rooms, and shared spaces.
• Maintains office supplies and processes orders to ensure stock.
• Receives and records checks and other payments per procedures.
• Processes outgoing mailings and coordinates postage and distribution.
• Supports Executive Team with scheduling and travel coordination as needed.
• Coordinates travel logistics for programs and departments.
• Liaisons with building management for maintenance and facility needs.

Skills

Empathy

Microsoft Excel

Microsoft Word

Education

High school diploma

Associate degree

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.

SUMMARY STATEMENT OF POSITION

The Office Administrator serves as the primary front desk and office support professional for HopeLink, ensuring a welcoming, responsive, and efficient office environment. This position provides reception services, assists clients and visitors, coordinates office operations, supports designated administrative functions, and helps ensure smooth day-to-day facility and organizational operations.

SCHEDULE & LOCATION:

• Monday - Friday, Core hours: 10 am - 6 pm
• Oakton,VA

PRIMARY DUTIES

• Provides primary front desk coverage, welcoming visitors, answering inquiries, and maintaining a professional, customer-focused reception area.
• Answers the main phone line, responds to general questions about services, conducts basic screening, and transfers callers to the Central Access Clinician on duty or the Care Navigation team as appropriate.
• Coordinates office operations, including scheduling conference rooms and shared spaces.
• Maintains office supply inventories and places orders to ensure adequate stock of office, program, and business materials
• Receives and records checks and other incoming payments in accordance with organizational procedures.
• Processes outgoing mailings and coordinates postage, shipping, and package distribution.
• Provides basic administrative support to designated Executive Team members, including scheduling meetings, coordinating calendars, and assisting with routine administrative requests.
• Provides administrative support to programs and departments for travel-related needs, including coordinating reservations and travel logistics as assigned.
• Serves as the primary liaison with building management to coordinate maintenance, cleaning services, repairs, and other facility-related needs.

QUALIFICATIONS

• High school diploma; Associates degree preferred.
• 3+ years of administrative experience, preferably in a behavioral health or healthcare setting.
• Excellent computer and organizational skills; advanced skills with Microsoft Excel and Word.
• High degree of empathy toward the individuals and families we serve.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'