Intake & Front Desk Lead – Behavioral Health

Newliving Healthcare; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

New Living Health Services in Washington, DC seeks a detail-oriented Front Desk & Intake Coordinator to warmly welcome clients, guide them through intake, and support the clinical team.

The role includes managing the main phone line, verifying Medicaid/HMO coverage, coordinating appointments, handling medical records securely, and ensuring confidentiality and compliance across DC standards.

Qualifications

• Experience in medical records, intake, or front desk healthcare roles preferred.
• Familiarity with Medicaid/Medi care and insurance verification is a plus.
• Ability to handle confidential information with discretion and integrity.

Responsibilities

• Greet and guide consumers from intake through CSW assignment, documenting steps accurately.
• Own the main department phone line and respond to emails within 24 hours or by next business day.
• Schedule and reschedule intake appointments; document no-shows and follow-up visits.
• Verify Medicaid and HMO coverage for all scheduled intakes.
• Maintain and file releases of information and other intake documentation.

Skills

Organizational skills

Attention to detail

Communication skills

Confidentiality

Multitasking

EHR experience

Tools

Credible system

Job description

New Living Health Services in Washington, DC seeks a detail-oriented Front Desk & Intake Coordinator to warmly welcome clients, guide them through intake, and support the clinical team.

The role includes managing the main phone line, verifying Medicaid/HMO coverage, coordinating appointments, handling medical records securely, and ensuring confidentiality and compliance across DC standards.