Front Desk & Admin Support Specialist

Volunteers of America Chesapeake and Carolinas; Lanham (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Front Desk & Administrative Coordinator at its Lanham, MD office to be the first point of contact and provide day-to-day administrative support. Onsite, Mon-Fri, 8:30 AM–5:00 PM, you will greet visitors, answer calls, manage mail, schedule meetings, and maintain files while assisting leadership with special projects.

The role requires a high school diploma and strong MS Office skills; prior reception or office experience is preferred.

Qualifications

• High School Diploma or equivalent and ability to type 35-40 wpm accurately.
• 1–2 years of administrative, receptionist, or customer service experience preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette and interpersonal skills.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, MS Teams).

Responsibilities

• Greet and assist visitors, guests, employees, vendors, and other individuals entering the office.
• Answer, screen, and route incoming telephone calls to the appropriate department or staff member.
• Respond to general inquiries in a professional and courteous manner.
• Monitor the reception/front desk area and maintain a welcoming environment.
• Notify staff of visitor arrivals and assist with sign-in and access procedures.
• Receive, sort, distribute, and process mail.
• Prepare correspondence, packages, and shipments.
• Coordinate pickups and deliveries with postal and courier services.
• Provide general clerical support and assist leadership and staff.
• Maintain filing systems and schedule meetings; reserve conference rooms.
• Assist with printing, copying, and distributing materials.
• Maintain confidential information in accordance with policies.
• Support special projects and coordinate vendors/office services as needed.
• Monitor inventory of office supplies and reorder as needed.

Skills

Typing speed 35-40 wpm

Verbal and written communication

Professional telephone etiquette

Multitasking and prioritization

Attention to detail

Confidentiality and discretion

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Volunteers of America Chesapeake & Carolinas seeks a Front Desk & Administrative Coordinator at its Lanham, MD office to be the first point of contact and provide day-to-day administrative support. Onsite, Mon-Fri, 8:30 AM–5:00 PM, you will greet visitors, answer calls, manage mail, schedule meetings, and maintain files while assisting leadership with special projects.

The role requires a high school diploma and strong MS Office skills; prior reception or office experience is preferred.