Front Desk & Intake Coordinator

Volunteers of America Chesapeake and Carolinas; Washington (Washington County); On-site; USD 27,000 - 39,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking a Front Desk professional for the DC Behavioral Health Services location in Washington, DC. The role provides administration support for Health Homes, Day Program and Substance Abuse Clinic, handling patient intake, scheduling, and communications while maintaining secure records.

The successful candidate will have a High School Diploma (or equivalent), strong computer skills including Microsoft Office, and capacity to multitask in a

Qualifications

• High School Diploma or equivalent required.
• Proficient in spelling, writing and arithmetic with working knowledge of Microsoft Office.
• Ability to multi-task, stay composed under pressure and develop effective working relationships.
• Excellent verbal and written communication skills; dependable and people-oriented.

Responsibilities

• Verify insurance prior to/at time of visit.
• Answer and direct program office calls and visitors.
• Input monthly reports into ICAMS.
• Order office supplies as needed.
• Call consumers to remind them of appointments.
• Coordinate transportation resources for consumers.
• Assist consumers with intake paperwork.
• Maintain executive calendar and schedule doctor appointments.
• Handle documentation and records per agency policies.

Skills

Communication skills

Multitasking

Stress tolerance

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Volunteers of America Chesapeake & Carolinas is seeking a Front Desk professional for the DC Behavioral Health Services location in Washington, DC. The role provides administration support for Health Homes, Day Program and Substance Abuse Clinic, handling patient intake, scheduling, and communications while maintaining secure records.

The successful candidate will have a High School Diploma (or equivalent), strong computer skills including Microsoft Office, and capacity to multitask in a