Front Desk & Housekeeping Ops Manager - Guest Experience

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 72.000 - 78.000; Vollzeit

Zusammenfassung

Andaz 5th Avenue in New York City is seeking an operations manager to lead daily Front Office and Housekeeping activities, ensuring a seamless guest experience from arrival to departure. You will oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping, coordinating room readiness and service standards.

The role emphasizes strong guest service, leadership, and the ability to train and develop teams while achieving efficiency and brand standards in a busy hotel environment.

Qualifikationen

• 2–3 years of progressive hotel experience in Rooms, Front Office or Housekeeping.
• Supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational and problem‑solving skills.
• Proven ability to lead and motivate teams in a fast‑paced hotel environment.
• Strong guest‑service orientation and sound judgment for operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible and hands‑on leadership style.

Aufgaben

• Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
• Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards.
• Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
• Manage staffing and scheduling based on occupancy, business levels, and operational needs.
• Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
• Partner with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency.
• Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards.
• Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.

Kenntnisse

Leadership

Guest service

Communication

Organizational skills

Problem solving

Team motivation

Ausbildung

Hospitality degree

Tools

Hotel systems

Microsoft Office

Jobbeschreibung

Andaz 5th Avenue in New York City is seeking an operations manager to lead daily Front Office and Housekeeping activities, ensuring a seamless guest experience from arrival to departure. You will oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping, coordinating room readiness and service standards.

The role emphasizes strong guest service, leadership, and the ability to train and develop teams while achieving efficiency and brand standards in a busy hotel environment.