Front Desk Host – Ski Resort Guest Experience

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 28,929 - 30,307; Part time

Benefits offered by this job

Free season pass

Ski-lessons discounts

Friends & Family vouchers

Retail & Food discount

Equipment rental discount

401k with company match

Healthcare

Dental

Vision

PTO for benefit eligible employees

Hotel discounts

Job summary

The Westin Monache at Mammoth Lakes, California seeks a friendly front desk associate to greet guests, register and assign rooms, and coordinate lodge staff. You will handle reservations, operate the hotel telephone, and answer questions about services in the Mammoth area.

Requirements include a high school diploma or equivalent, about one year in guest relations, and strong oral and written communication. Hourly pay ranges from $21.00 to $22.50 plus benefits under Alterra Mountain Company.

Qualifications

• High school graduate with general business office training or equivalent experience.
• Minimum of one year experience in public or guest relations service.
• Ability to effectively present information in one-on-one and small group situations to guests.
• Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Makes, changes and cancels reservations. Serves as Lodge telephone operator.
• Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel.

Skills

Guest services

Reception

Customer service

Communication

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The Westin Monache at Mammoth Lakes, California seeks a friendly front desk associate to greet guests, register and assign rooms, and coordinate lodge staff. You will handle reservations, operate the hotel telephone, and answer questions about services in the Mammoth area.

Requirements include a high school diploma or equivalent, about one year in guest relations, and strong oral and written communication. Hourly pay ranges from $21.00 to $22.50 plus benefits under Alterra Mountain Company.