Front Office Representative - The Westin Monache

Schweitzer; Mammoth Lakes (CA); On-site; USD 2,892,960 - 3,099,600; Full time

Job summary

The Westin Monache in Mammoth Lakes is seeking a Front Office Representative. You will greet, register and check in guests, and dispatch lodge staff to fulfill requests, while handling reservations and guest inquiries at the front desk.

Responsibilities include processing payments, updating guest bills, and facilitating smooth checkout, with a focus on friendly service and efficient operations in a year-round resort setting.

Qualifications

• High school graduate with general business office training or equivalent experience.
• Minimum of one year experience in public or guest relations service.
• Ability to present information in one-on-one and small group situations.

Responsibilities

• Greets, registers, and assigns rooms to Guests.
• Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Makes, changes and cancels reservations.
• Serves as Lodge telephone operator.
• Answers inquiries pertaining to hotel services as well as other Mammoth California services.
• Computes bill, collects payment, and checks guests out of the hotel.

Skills

Guest relations

Communication

Basic computer skills

Education

High school diploma

Job description

## Front Office Representative - The Westin MonacheApplylocations: Mammoth Lakes, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR132070Year Round# # **LIVE THE DREAM. Work here. Play here.**The mountains are calling.***NOTE:** This position is located in Mammoth Lakes, California.*Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including **free** access to all other Alterra resorts? Grin inducing, isn’t it?More about the benefits and perks of your adventure here:* Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts* Discounts on ski/snowboarding lessons* Friends and Family vouchers* Retail & Food discount* Equipment Rental discount* 401k with company match* Healthcare* Dental* Vision* PTO for benefit eligible employees* Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide*\*Offers of employment may be contingent upon successful completion of a background investigation.***A little about this position:*** Greets, registers, and assigns rooms to Guests. Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.* Makes, changes and cancels reservations. Serves as Lodge telephone operator.* Answers inquiries pertaining to hotel services as well as other Mammoth California services. Computes bill, collects payment, and checks guests out of the hotel.**Requirements:*** High school graduate with general business office training or equivalent experience.* Basic computer skills required. Minimum of one year experience in public or guest relations service.* Ability to effectively present information in one-on-one and small group situations to guests.* Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.* Ability to deal with problems involving several concrete variables in standardized situations.Hourly pay rate: $21.00 to $22.50