Mountain Resort Concierge — Elevate Guest Experience

Schweitzer; Mammoth Lakes (CA); On-site; USD 43,680 - 52,000; Full time

Benefits offered by this job

Free season ski pass

Healthcare

401k with company match

Discounts on Marriott hotels

Paid time off

Job summary

The Westin Monache in Mammoth Lakes is seeking a friendly Concierge for the winter season. You will create emotional connections with guests, assist with reservations and special requests, and coordinate with bell, valet, housekeeping and engineering to ensure flawless stays.

Provide detailed information about the hotel, ski area services and local attractions, support In-Room Dining orders, and help guests plan their vacation while upholding brand standards and delivering Marriott-level

Qualifications

• High school graduate or equivalent.
• Knowledge of Mammoth area strongly preferred.
• Minimum of two years' experience in hospitality, public relations, or sales and marketing.
• Hotel or Resort experience preferred.
• Computer skills.

Responsibilities

• Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
• Assist hotel guests in planning their vacation.
• Help guests with reservations and special needs.
• Assist service express with phone calls, amenities, and guest requests.
• Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
• Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

Skills

Customer service

Communication

Hospitality

Public relations

Sales & marketing

Education

High school diploma or equivalent

Tools

Computer skills

Job description

The Westin Monache in Mammoth Lakes is seeking a friendly Concierge for the winter season. You will create emotional connections with guests, assist with reservations and special requests, and coordinate with bell, valet, housekeeping and engineering to ensure flawless stays.

Provide detailed information about the hotel, ski area services and local attractions, support In-Room Dining orders, and help guests plan their vacation while upholding brand standards and delivering Marriott-level